What condition is acceptable?
Most of our turbochargers include a core charge (the exact amount is noted in the item description), which is refunded upon core return.
We will NOT accept Aftermarket production (non-OEM) Cores for any reason.
XSBoost Turbochargers reserves the right to reject any cores that are deemed unusable (Damaged housings due to Fire, corrosion or significant contact with compressor/turbine shaft)
All parts (actuator, housings, brackets, etc.) that were included with the rebuilt item are considered part of the core and expected back in order to receive the entire core refund. Missing or Damaged parts will diminish or cancel the core refund.
Core must be returned within 45 days!
What is the process?
1. Return the old turbocharger (Core) to us and use the UPS label provided. No other paperwork is necessary. All the info we need to process the return is on the label.
If label is lost, we can email you a replacement upon request. $10.00 service fee will be deducted from core refund.
2. Within one week of receiving the core we will process the refund. It will be credited back to the original credit card (bank account). We will email you a copy of the Credit Memo to let you know we have processed the refund. For Credit Cards please allow 2-3 business days for the bank to post the funds in your account.