What condition is acceptable?
Most of our turbochargers include a core charge (the exact amount is noted in the item description), which is refunded upon core return.
We will NOT accept Aftermarket production (non-OEM) Cores for any reason.
XSBoost Turbochargers reserves the right to reject any cores that are deemed unusable (Damaged housings due to Fire, corrosion or significant contact with compressor/turbine shaft)
All parts (actuator, housings, brackets, etc.) that were included with the rebuilt item are considered part of the core and expected back in order to receive the entire core refund. Missing or Damaged parts will diminish or cancel the core refund.
Core must be returned within 45 days!
What is the process?
1. Ship the old turbocharger to us and include a copy of the INVOICE (or NAME, ADDRESS and PHONE NUMBER) For your convenience we will include a return UPS label at our expense. Please include the “Core Return Card” in the package.
ATTN: Core Return
11816 Lincoln Way NW
Massillon, OH 44647
2. Within one week of receiving the core we will process the refund. It will be credited back to the original credit card (bank account). We will email you a copy of the Credit Memo to let you know we have processed the refund. For Credit Cards please allow 2-3 business days for the bank to post the funds in your account. If you purchased with a check or COD, we will mail you a check.
3. Before calling us to check on the refund, please track your shipment, check your email and your bank account to make sure it is not already processed or still pending.
We buy Cores!
Please, contact us before sending any cores to verify the price and current demand.